We applied an epoxy protective coating to the floor of an art studio and spent considerable phone time with the company getting all the instructions and list of products to do this properly. Before the contractor ordered the products, he too spoke to the tech department to make sure he knew everything he needed to know about the product.
About twenty days after application, the color started coming off. We called and were now told that there was a "hardener" that should also have been applied. No one in multiple conversations ever mentioned anything about a hardener (which on website is labeled optional for use if heavy objects might be on the surface e.g. cars).
We had to redo the job and when we asked for the products (not the labor) to be comped, they refused--denying any responsibility whatsoever.
PLEASE be warned that this company will not stand by its products and has extremely rude customer service (they hung up on me when I suggested they should consider refunding the replacement products I was forced to purchase). Once they have your money, they consider the business relationship over.
Monetary Loss: $291.