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We applied an epoxy protective coating to the floor of an art studio and spent considerable phone time with the company getting all the instructions and list of products to do this properly. Before the contractor ordered the products, he too spoke to the tech department to make sure he knew everything he needed to know about the product. About twenty days after application, the color started coming off. We called and were now told that there was a "hardener" that should also have been applied. No one in multiple conversations ever mentioned anything about a hardener (which on website is labeled optional for use if heavy objects might be on the surface e.g. cars). We had to redo the job and when we asked for the products (not the labor) to be comped, they refused--denying any responsibility whatsoever. PLEASE be warned that this company will not stand by its products and has extremely rude customer service (they hung up on me when I suggested they should consider refunding the replacement products I was forced to purchase). Once they have your money, they consider the business relationship over. 1282841  Comments (12) |
| 1. Written by Ray Hancock on January 13, 2012 from -, -, US I hope the negative comments are because of user error. I purchased in August 2011 and prepped my exterior wood steps as instructed and went the extra mile. Sanding and filling cracks with a bondo product. I painted 4 coats. My steps get a good amount of traffic with family and dogs. Each side of the house has steps and gets different weather. One side is totally in the shade during the winter and the steps stay wet with dew and rain, one side is totally in the sun year round. In 6 months, I have noticed only one small spot, (dime size) that peeled and it is on top of some unsanded bondo, so I guess I forgot to prep that area. I've got my fingers crossed! I live below Charleston in SC |
| 2. Written by John on December 17, 2011 from newark, new jersey, US I bought this paint to it says it will be the last ever use a paid over $800 for this I'd definitely wouldn't recommend I rented the machine from Home Depot rock the concrete to original put all their chemicals very very unhappy |
| 3. Written by Duck on October 17, 2011 from arlington, washington, US Top Secret Coatings does stand by their product. I found the staff amazing. I messed up my large commercial floor and they went out of their way to help me. They offer huge floor coating installations for about a dollar a square foot per coat. I messed up my floor, tried to paint it without being cleaned right, they showed up to help me repaint it right and fix it. This is a good company. Thanks guys for your help... i will be using Top Secret Coatings again! |
| 4. Written by Momma of Top Secret Coatings e on January 26, 2011 from camano island, washington, US My son works for this company. They are a great company. I know for a fact they go out of there way to make there customers happy from what my son says. He works in the warehouse where they manufacture and ship the product out. It is a good company that makes products here. According to my son the only reason they ever have problems with customers is when they don't use the testing kits. He says about 1 percent of people who buy there products from TSC are because they didn't clean right. I guess you people posting these nasty things didn't do right by reading the instrutions. But what is wrong with Pissed consumer to post a competitors mean spirited remarks. I love this company, they have given my uneducated son an good wage and life. |
| 5. Written by Ben, Construction Manager on January 26, 2011 from camano island, washington, US I used Top Secret Coatings floor coat system on our commercial job. I am pissed at these reviews, look Peter and his assistant came down and showed me how to use the moisture kit before i started the job. Then he had me send it in, we got it back within a week... so we had to re clean it and then he came down again and even helped out with the job. He was an awesome guy, and Top Secret Coatings rocks. I needed some more material so i headed down and showed up and they made it right there. No problems. I used a lot of other products like rustoleum and some floor coat paint that fell off. I am guessing most these guys don't know how to paint floor coatings. I like this company, they even made me a latte why i waited for them to finish mixing the product. |
| 6. Written by Nancy Pierson, Sound Specialt on November 9, 2010 from seattle, washington, US We have been fighting the fraud behind top secret coatings for many years. They make nothing! They buy paint and other coatings from other companies, re-can and re-label and often sell products that have no basis for the application. This man knows nothing about chemistry or paint , and they are NOT suppliers to the government, they do not make any government or military spec coatings or paints. They have infringed on our trademarks, plagerized or DATA sheets and wind up selling house paint to unsuspecting consumers.Talk about giving an entire industry a bad name! |
| 7. Written by cynthia draper on November 4, 2010 from archbold, ohio, US They sent me the wrong colors and refused return due to policy. Not only was the invoice wrong but the materials in box did not match invoice. I feel this was a blatant mistake and they are hiding behind there policy to screw over consumers. Buyer beware!!!! |
| 8. Written by Kevin Beno American Rent All on May 6, 2010 from hartford, connecticut, US I have previosly posted my negitive comments about Top secert coatings,As a update .The coatings we applied at the direction of Peter Harret are comming up six months after applying it. We did everything they said and it has failed,Based on my last dealings when they would not make good on a verified mistake by them, I am not even going to waste my time trying to collect on there bogas warranty.$ 3000.00 and weeks of work down the drain. "Beware" when you purchase product out of state on the internet you have no recourse. Buy from a reputable paint company local if possible. |
| 9. Written by MR. on February 13, 2010 from los angeles, california, US I am using their TS-710 and feel like I'm going to die. It says in their ad, "low odor". Low odor to who, someone without a nose? I have used it two days in outdoors with a charcoal filtered respirator, rubber gloves, and a full body suit and 4 hours later I feel like I am going to vomit. That *** they are selling is *** deadly. I am ready to walk off the job and sacrafice making alot of money for the sake of saving my health. Your ad is misleading to say the least |
| 10. Written by Kevin Beno American Rent All on December 12, 2009 from branford, connecticut, US I also had numerous problems with this company spent nearly 3000.00 dollars and nothing but Greif,Wrong product shipped missing componets ,wrong color shipped and gave me such a hard time to replace then hung up on me,What a great guy, clear urathene set up so fast could not apply.Put us out of bussiness 3 weeks I am not a novice been in the building trades for 35 years worked with epoxy enamel latex and automtive coatings ,Good Luck collecting on the promised customer satifaction, Or 20 warranty Had I only done the researh would never have done bussiness with them to begin with .Better Bussiness gives them D+ personally a much better grade than I would Have given, Reccommend you buy from Local Reputable Paint Dealer |
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